Legal & Account Questions
Contact our support team via live chat or email with your account number and closure request. We process the closure within 48 hours. Any remaining balance is withdrawn to your registered payment method (DANA, OVO, GoPay or QRIS). Your account data is anonymised after 30 days, though transaction records remain for 7 years for compliance.
Your data is encrypted using TLS 1.2+ and stored on secure servers. We do not sell your information to third parties. Payment details for DANA, OVO, GoPay and QRIS are processed by those providers separately under their own privacy policies. You can request a copy of all data we hold via email anytime.
Deposits are final once credited to your account wallet. Game rounds are played at your discretion and results are based on the game outcome. Refunds are only issued if a technical error occurs (e.g., a game crash during a round). Contact support with round ID and screenshot to request investigation.
Withdrawals to DANA, OVO, GoPay and QRIS typically clear within 5–15 minutes after verification. Larger amounts may take up to 1 hour due to additional security checks. Bank transfers may take 1–2 business days depending on your bank. Check your account settings to see the estimated time for your chosen method.
Yes, you can log in from multiple devices simultaneously. However, if suspicious activity is detected on your account (e.g., login from an unusual location), we may temporarily lock access and ask you to verify your identity via email. This is a security measure to protect your funds.
Submit disputes through live chat or email with details of the transaction, game round or issue. Our support team investigates within 5 business days and responds with findings. If unresolved, you can escalate to our dispute resolution team, which operates independently and provides a final decision within 14 days.
Full legal documents are available in your account dashboard under Settings > Legal. You can also request them via email. We update terms periodically; you'll receive notification 14 days before changes take effect. Current versions are always accessible from your account or through our support team.
